The interest rate of demand deposit is calculated as follows:
Interest = (Balance x Interest rate x number of depositing day)/360
On the month-end, the bank system will calculate the interest and credit it to the customer’s account automatically    

Customers who want to open an account must provide all their personal information in an application form (using Shinhan Vietnam bank’s sample form) and present valid ID or passport to the staff in charge.

Customer can open time deposit in VND and USD.

Customers must prove that the origin of the money deposited into their account is legal. As for transfer from overseas, customers need not to prove the origin of that money

Customers can check account balance or any information of account transactions without going to the bank using such supporting services as Internet Banking, or by phone call. Customers have to register to use those services

Customers depositing in VND at Shinhan Vietnam bank will be insured according to Vietnam deposit insurance regulations.

Customers can open time deposit accounts at Shinhan Vietnam bank. Customers can withdraw their principal before maturity (if they have the demand). Customers will be offered interest rate applied for early withdrawal as regulated by the Bank from time to time

Customers only have to present their ID or passport

Customers can remit money to other people from their accounts at Shinhan Vietnam bank with the following steps:
Domestic remittance: Customers issue payment order (using Shinhan Vietnam bank’s sample form)
Overseas remittance:
  + Foreign individuals: Issue Overseas Remittance Request (form)
  + Vietnamese individuals: Issue Overseas Remittance Request (form) and present documents to prove the purposes of the transfer.

Shinhan Vietnam bank shall credit customers’ account with money transferred by other domestic banks fee of charge.

In case of transfer from overseas:
+ If the remitter has paid all charges for the remittance, Shinhan bank’s customers will not have to pay any further charge.
+ If the remitter has not paid any charges for the remittance or has only paid part of the charges, Shinhan bank’s customers will have to pay the remaining charges.

Customer has to prove that the money deposited into VND account is legal.

Foreign individuals can remit the balance in their foreign currency account overseas. If they have VND account, Shinhan Vietnam can sell foreign currency to them for overseas remittance.
Vietnamese individuals can remit money overseas for such purposes as overseas study, permanent settlement, inheritance, business trip, medical treatment, etc.  Customers must provide documents to prove such purposes.

In order to receive money remitted from overseas to account at Shinhan Vietnam bank, customers need to provide the remitter with the following information:

Beneficiary bank: Shinhan Vietnam bank, HCMC Vietnam

SWIFT Code: SHBKVNVX

Beneficiary information (Full name, address, telephone, …)

Account number (current account)

Customers can withdraw foreign currency cash from individual current account without proving the purpose of use. However, subject to Money Laundering Prevention of the State bank of Vietnam, the transactions made in cash from the 200,000,000VND(two hundred million) or more or equivalent in foreign currency, must mention clearly the purpose withdrawals. 

Foreign individual customers when opening savings account need to present valid Passport and Visa (in case of Visa exemption, only Passport is required).

- Foreign individual customers maintaining foreign currency accounts or having legal incomes of foreign currencies are allowed to remit or bring such foreign currencies overseas; if they maintain VND accounts or have legal incomes in VND, they can sell such VND for foreign currencies to remit or bring overseas.
  - Customers need to hand in the following papers:
     + Original passport.
     + In case of remittance, customers provide Shinhan Vietnam bank with the following information: name and account number (or IBAN if remitting to banks in Europe such as the UK, France, Belgium, Germany, etc.) of the beneficiaries; name and SWIFT code (if any) of the beneficiary banks; name and SWIFT code of the intermediary banks (if any).      

- The fees for remittance and issuance of the confirmation letter will comply with Shinhan Vietnam bank’s regulations from time to time
 Customers can choose 1 of the 3 following types of fees:
     + SHA: The remitter pays the fees charged by Shinhan Vietnam bank and the beneficiary pays the fees charged by the foreign bank upon receipt of money (all fees arising domestically shall be borne by the remitter and others arising overseas shall be borne by the beneficiary).
     + BEN: All fees are paid by the beneficiary. After deducting the applicable fees, Shinhan Vietnam bank will remit all of the remaining amount to the beneficiary (all fees arising domestically and overseas shall be deducted from the remitted amount).
     + OUR: All charges arising domestically and overseas shall be born by the remitter; however, there are some cases that the beneficiary must pay other fees charged by intermediary banks overseas.

It is the service which customers can check their account balance or whenever a transaction happens or credit information

In order to use the Internet Banking, customers can go to Shinhan Vietnam bank to register.
Shinhan Vietnam bank provides customers with this service free of charge.  

Call center is the service which answers all of customer’s questions about Shinhan Vietnam bank’s products and services. Customers do not need to register to use this service. When there is any question on any products or services, please call number 08. 38230012 for detailed explanation and instructions.